Aviva’s own group of premier accident repair centres
Solus are one of the UK’s premier accident repair groups, rated number one for customer satisfaction out of all motor service and repair companies. As a repairer wholly owned by Aviva, Solus focus on providing an excellent customer experience and are uniquely placed to stay at the forefront of accident repair and vehicle safety. Through our partnership with vehicle safety experts, Thatcham research, we work to continually improve vehicle safety and quality of repair. We specialise in insurance repairs, helping tens of thousands of customers nationwide, get back to normal every year. Though we deal with accidents every day, we believe that every customer is unique and we use our expertise to meet each customers’ specific needs and get them back behind the wheel and back to normal as soon as possible.
We also work for other major insurers including Aviva, General Accident and Quote Me Happy.com. We believe our expertise as an insurance specialist repairer helps make the claims process smooth and nearly effortless for customers.
Your customer experience
We put the customer at the heart of everything we do at Solus. Whether it is through our collection and delivery service, the post-repair valet service or accommodating the schedule you need to get back to your life, we don’t exist just to repair cars, but care about getting you back to normal as effortlessly as possible for you. Within the insurance network, we are consistently rated the best repairer for customer satisfaction. We are rated number one by customers on many independent ratings sites for vehicle repair and service companies. We want you to have peace of mind knowing that your repair is a high quality, so we offer a three year warranty on all repairs. And if you are an Aviva customer, we offer an extended lifetime guarantee for as long as you are insured with Aviva.
Our principles
